At Carter Roams, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not satisfied with your order, you may request a return or refund under the following terms:

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

  • Items damaged due to misuse, negligence, or normal wear and tear.
  • Customized or special-order products.

3. Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • If approved, your refund will be processed.
  • For Cash on Delivery orders, refunds will be arranged through a suitable method once the return is confirmed.

4. Exchanges

  • Exchanges are available if the product is defective or incorrect.
  • A replacement will be sent once the returned item has been received and approved.

5. Contact for Returns & Refunds

To initiate a return or refund request, please contact us at:
📧[email protected]